In e-mail, the header is the part of a message that describes the originator, the addressee and other recipients, message priority level, and so forth.
Dr Kokel wanted me to write to you guys and let you know how “VERY GRATEFUL” she is that your technician was on our doorstep at 6:30 this morning. (I must say I was pretty thrilled myself.) We all appreciate the exemplary customer service, and Dr. Kokel said she would give you the best recommendation if you ever need one.
You guys are all pretty great and we just wanted you to know it!!!!
