Independent procedures that are used together for checking that a product, service, or system meets requirements and specifications and that it fulfills its intended purpose.
Mark’s team was asked to take charge of a series of live global enterprise systems for both 7×24 support and extensive new code developments. They came up to speed very quickly and were both responsive and helpful in all aspects that they became involved with. Significant steps were taken to improve these systems while Mark’s organization was involved and we have nothing but positive inputs to provide as to their service levels and final outputs.
Clark Henson, Head of Global Sales Systems British Telecom Global, Service Design
